Premier Dentist Partners

Business Assistant

Location US-IN-Mishawaka
ID 2024-1131
Category
Non Clinic Support
Position Type
Full-Time

Overview

As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice's administrative and business operations. This position involves managing front-office activities, coordinating patient interactions, and supporting the overall success of the dental office through excellent organizational and communication skills.

Responsibilities

  • Greet and assist patients in person and over the phone, scheduling appointments, and managing patient inquiries.
  • Ensure a positive patient experience by providing exceptional customer service.
  • Coordinate and manage the dental appointment schedule, optimizing patient flow and ensuring efficient use of dental chair time.
  • Confirm upcoming appointments and follow up on missed appointments.
  • Verify and process dental insurance information for patients.
  • Assist patients in understanding their insurance coverage and financial responsibilities.
  • Process patient payments, including copayments, deductibles, and outstanding balances.
  • Provide accurate financial estimates for treatment plans.
  • Maintain accurate patient records, ensuring completeness and compliance with privacy regulations.
  • Manage and update patient demographic information.
  • Manage the reception area, ensuring cleanliness and a welcoming atmosphere.
  • Oversee the ordering and stocking of office supplies.
  • Serve as a liaison between patients, dental providers, and other team members.
  • Communicate treatment plans, financial information, and post-operative care instructions to patients.
  • Assist with dental billing procedures, including accurate coding and submission of claims.
  • Work collaboratively with the billing department to resolve any billing discrepancies.
  • Collaborate with dental providers, dental assistants, and other staff members to ensure coordinated patient care.
  • Participate in team meetings and contribute to office-wide initiatives.

Qualifications

  • High school diploma or equivalent; additional education in healthcare administration or related field is a plus.
  • Previous experience in a dental office is preferred.
  • Proficiency in office software (Microsoft Office, dental practice management software, etc.).
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with patients and team members.
  • Strong customer service skills with a focus on creating a positive patient experience.
  • Exceptional attention to detail, particularly in managing patient records and financial transactions.
  • Ability to adapt to a fast-paced and dynamic work environment.
  • Ability to work collaboratively.
  • Willingness to take on varied responsibilities to support the success of the dental office.

Benefits

Paid time off
Paid Holidays
Medical insurance
FSA and HAS
Vision Insurance
401k
Voluntary Life/AD&D insurance
Short term disability
Long term disability
Accident Insurance
Critical Illness
Dependent care FSA
Commuter Benefits
Employee Assistance program
Perks and discounts through ADP & Benefits hub
Pet insurance

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